Shipping policy

 

CEYLON SLATE (PVT) LTD SHIPPING POLICY


Order Processing

All orders are processed within 1 to 3 business days (excluding weekends and statutory holidays) after receiving your order confirmation email. You will receive another notification when your order has been dispatched. Please note that high‑volume periods or stock availability issues may cause slight delays, in which case we will contact you directly.


Domestic Shipping Rates and Delivery Estimates

Shipping charges are calculated and displayed dynamically at checkout based on delivery location and package weight. We partner with established local courier networks to deliver across all provinces in Sri Lanka.

  • Western Province: 1 to 3 business days after dispatch.

  • Other Provinces: 3 to 5 business days after dispatch.


Local Pickup / In‑Store Collection

You can bypass shipping fees by selecting the free local pickup option at checkout. Orders will be prepared within 1 to 2 business days. We will send you an email with instructions when your order is ready. Please bring your order confirmation email and a valid ID when collecting.


Order Tracking

When your order has shipped, you will receive an email notification with a tracking number and link. Please allow 24 hours for tracking information to become active in the courier’s system.


Damaged, Lost, or Stolen Orders

If your order arrives damaged, please save all packaging materials and contact us within 48 hours at ceylonslate@gmail.com with your order number and clear photos of the item’s condition. We will address these on a case‑by‑case basis.

CEYLON SLATE (PVT) LTD is not liable for packages marked as “Delivered” by the courier that are subsequently stolen from the premises.