Refund policy

 

CEYLON SLATE (PVT) LTD RETURN AND REFUND POLICY


Overview

We operate a 14‑day return policy, meaning you have 30 days after receiving your item to request a return. We want you to be completely satisfied with your purchase from CEYLON SLATE (PVT) LTD. If you are not entirely happy, we are here to help.


Eligibility for Returns

To be eligible for a return, your item must be in the same condition you received it: unworn, unused, unwashed, with all original tags attached, and in its original packaging. Proof of purchase (receipt or order confirmation) is required.


Non‑Returnable Items

The following items cannot be returned:

  • Perishable goods or custom‑made/personalized products

  • Personal care, beauty, or sanitary goods

  • Hazardous materials, flammable liquids, or gases

  • Gift cards and downloadable software products

  • Items purchased on final clearance or final sale


Initiating a Return

To start a return, email ceylonslate@gmail.com with your order number, reason for return, and photos if the item arrived damaged. If approved, we will send you a return authorization and instructions. Do not send items back without authorization — they will not be accepted.


Shipping Costs for Returns

Customers are responsible for return shipping costs unless the item was incorrect, damaged, or defective. Original shipping costs are non‑refundable. Refunds will have the original shipping cost deducted. We recommend using a trackable service or shipping insurance.


Damages and Issues

Inspect your order upon delivery. Contact us within 48 hours if the item is defective, damaged, or incorrect so we can resolve the issue.


Exchanges

The fastest way to get the item you want is to return the original and place a new order once the return is processed.


Refund Processing

We will notify you once your return is received and inspected. If approved, refunds are processed automatically to your original payment method.


Late or Missing Refunds

Refunds are processed via PayHere. It may take 5–10 business days for PayHere, your bank, or credit card company to post the refund. If you haven’t received it after 10 days, check with your bank and card provider, then contact us at ceylonslate@gmail.com.