Ceylon Slate | Shipping & Handling Policy

At Ceylon Slate, we believe the arrival of your package should be as inspiring as the items inside. We take pride in our artisanal process, ensuring your home decor and lifestyle pieces are delivered with operational excellence.

1. Regional Dispatch Timelines

We offer island-wide coverage to bring our curated collections to your doorstep:

• Colombo: 1–3 Business Days.
• Island-wide Districts: 3–5 Business Days.
• Priority Processing: Orders placed before 12:00 PM are fast-tracked for same-day dispatch.

2. Bespoke Packaging for Fragile Goods

Because our slate decor and candles are delicate, we utilize a white-glove approach to packaging:

• Climate-Shielding: Our candles are housed in thermal-resistant wrap to maintain their atmospheric quality against the heat.
• Structural Integrity: All slate items are double-shielded with high-density cushioning to prevent any structural compromise during transit.

3. Shipping Rates & Incentives

• Standard Delivery: Calculated at checkout based on the volumetric weight of your selection.
• Complimentary Shipping: We offer complimentary delivery on all curated orders exceeding LKR 10,000.

4. Real-Time Transparency

• Seamless Tracking: Once your order departs our studio, a tracking link will be provided for live updates.
• Pre-Arrival Alert: Our delivery partners provide a courtesy notification prior to arrival to ensure a seamless handover.

5. Quality Assurance & Claims

In the rare event of a transit-related challenge:

• Immediate Reporting: Please notify our team within 24 hours of receipt if an item arrives with any damage.
• Resolution: We offer expedited replacements for any item that does not meet our high standard of quality assurance.